FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our international size chart where we share children's sizes in cm. and in. for easy reference. Little Hedonist is fairly true to size, with some of our larger sizes sized on the larger side. As a general rule of thumb, our kids' 170-176 is similar to our Women's XS.
Which terms and conditions are applied to our offers, orders and agreements?
The General Sales Terms and Conditions are applicable to all offers, orders and agreements of Little Hedonist. Accepting an offer or placing an order means that the applicability of these conditions are accepted.
Can I cancel my order?
We completely get it, we change our minds too! As a small business, Lucie typically packs your order within hours of receiving it, to expedite it as soon as possible.
While we can't promise that we can modify or cancel an order, we recommend you send us an email as soon as possible, using sales@littlehedonist.com, as well as by sending a private message on our Instagram.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, return shipping is the responsibility of the customer and we are unable to accept returns on items reduced 50% or more.
For more details, refer to our Shipping and Return terms and conditions.
Shipping, Returns & Exchanges
We use major carriers, and local courier partners. All packages are currently shipped from our French warehouse.
When will I receive my order?
Once your order is placed, you will receive a confirmation email letting you know that our we have received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
We aim at shipping within a day of your order, however, per our terms and conditions, we promise to ship your order within a week of your order.
Within France
Orders within France are received are typically received within 3 to 5 working days after your payment.
Europe and Other Countries
Packages are shipped
standard in order to keep the postal charges lower. Expected shipping time within Europe is 4-7 working days. For further international destinations (i.e., Japan, USA, etc.), we typically see packages delivered within 7 to 10 days, though customs can delay packages, which is outside of our control.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply for orders below our free shipping thresholds, and will be added at checkout. Our shipping fees can be found here.
I have a complaint or feedback, where can I send it?
Little Hedonist believes it is very important that its customers are satisfied. If you have complaints about the products and/or services of
Little Hedonist, please let us know. We request that you send your complaint to us within 14 days, by e-mail to sales@littlehedonist.com. We will do our very best to solve the problem as soon as possible.
What are the shipping costs?
All orders are shipped by us through La Poste Colissimo or Delivengo.
Shipping costs for the Netherlands, Germany, France, Belgium, and Austria are
6.95 € (FREE for orders 75 €+).
The rest of Europe and Maghreb are charged 9.95 € for shipping (FREE for order 75 €+).
The rest of the World incurs 19.95 € in shipping costs (FREE for orders 150 €+).
Read more about our shipping policy here.
Under which conditions can a product be returned?
You can exchange or return your order – or a portion thereof (except sales items discounted 50% OFF or more).
You need to notify your return for the purpose of exchange within 5 days after receiving your order through an e-mail to: sales@littlehedonist.com.
Please specify which articles you wish to return and include your order-number.
Items must be returned within 14 days after receiving your order.
Send your return with sufficient postage, to:
Little Hedonist
Returns dept.
100, chemin de Rongefer
69480 LACHASSAGNE
FRANCE
Please make sure that all returned items are in great condition and have their original labels attached and packaging around them.
If you wish to exchange an item, we will ask that you order your replacement through the website, and will process your refund after receiving the
returned items.
In case of a refund, we will credit you the amount after receiving and inspecting the returned items.
Please note that in case of a refund, if the original order amount is reduced below free shipping threshold, the shipping cost for your region will be deducted from the credited amount.
Please note that since we want to be as sustainable as possible items with 50% discount and above cannot be returned.
Use and Care
How can I wash my Little Hedonist clothes?
We recommend tending to larger stains when they are still fresh, and to pre-wash anything out of the ordinary. We find that warm water and dish soap work well as pre-wash.
Always refer to the tag inside your Little Hedonist for specific washing instructions, however our organic cotton garments can be washed at 30 degrees. We recommend a gentle detergent and gentle cycle, as well as inside-out ironing if needed.
Should I expect shrinkage?
As with all natural fibers, shrinkage of up to 5% can be expected during the first wash cycle, especially as no shrinkage-reducing chemicals are used in the production of our clothes. We do test all of our garments prior to commercializing them, to ensure the shrinkage is minimal and included in our patterns, so that the washed garment will fit true to the size you purchased. Limit shrinkage by washing cold or up to 30 degrees maximum, and not tumble drying (though we personally wash at 40 and tumble dry, and never experienced shrinkage).
Sustainability
Is the organic cotton GOTS-certified?
All Little Hedonist sustainable clothing collections are made from European-grown GOTS-certified organic cotton. The cotton and our dyes are also OEKO-Tex certified, ensuring our kids clothes are free from harmful chemicals.
You will not see a GOTS logo on our tags as we, as a small business (and some of our family-owned business partners), do not have a GOTS certification. The process is unfortunately lengthy and expensive, and would not change the quality of our garments. But rest assured that we have all GOTS and OEKO-Tex certifications for the cotton we use in all of our styles.
Where are Little Hedonist clothes made?
We are very careful when it comes to choosing partners to make our organic clothes. Our kids wear them too, and we have incredibly strict standards.
We work with small GOTS-certified cotton farms on the Aegan coast of Turkey, and work with a multi-generational family-owned manufacturer, miles from the fields. This limits the environmental impact of your purchases, and ensures that we have a very close collaboration from fiber, to fabric, to the product we ship to you.
Get in touch
Have questions about your order, or a general enquiry?