All orders will be shipped within 5 business days of ordering. Parcels within France will be shipped via La Poste Colissimo. All other parcels will be shipped by La Poste Delivengo or a similar service. If you require express shipping, please get in touch with us at email@example.com for a quote.
Our goal is to be as quick as possible when packing and shipping your order. Therefore, it is difficult for us to change or cancel your order after it has been confirmed. We will always try to honor changes if we are able to see your email before packing your order, however, as a small business, we do not have someone sitting behind a desk reading emails, and changes or cancellation are typically not accepted.
If you change your mind, please initiate a return by emailing firstname.lastname@example.org within 14 days of receiving your order. Your email should express your intent to return your purchase, or parts thereof, and include a picture of the product(s) to be returned or exchanged. Refunds will be provided for items in new condition, with tags on and in their original packaging. The refund of the original order amount will be returned to your method of payment.
Return shipping costs and responsibility will be borne by the customer. Please note that, if a refund triggers the original order amount to be lower than the free shipping threshhold (see table above), the shipping cost for your region will be deducted from your refund.
If you wish to exchange an item, we will ask that you place a new order for the correct item(s) on our site. We will send you the correct item(s) after receiving and inspecting the returned item(s) and proceed to refunding the original order amount to your method of payment.
Please note that since sustainability is in our DNA, items discounted 50% and above can not be returned.
Please visit our Terms and Conditions to more detailed information.
Shipping fees and free-shipping thresholds are subject to change without prior notice.